Return Policy

Last updated: August 7, 2026

Everything we sell at THEATRE is digital — plugins and sound kits are delivered instantly, the moment your order goes through. That shapes how returns work, so here's exactly where we stand. No fine-print games.

1. Plugins

If you purchase a plugin and change your mind, we'll give you a full refund within 14 days of purchase, provided the license has not been activated. Activating a license is like breaking the seal — once a key is in use, the refund window closes.

The best way to know whether a plugin is right for you is to run it in your own sessions first. That's exactly what the free trial is for — download it, put it in your DAW, and take all the time you need before spending a dollar.

2. Sound Kits & Samples

Sound kits, sample packs, and loose sounds are final sale. Once a kit is downloaded, it can't meaningfully be "returned" — the sounds are on your drive and usable in your work forever. This is the standard across the industry, and it's the reason we put demos and previews on every kit page: you can hear what you're buying before you buy it.

We make two exceptions:

• Broken or wrong files. If a download is corrupt, incomplete, or isn't what the product page described, contact us within 14 days and we'll re-deliver the correct files or refund you.
• Untouched purchases. If you bought a kit by mistake and have not downloaded it, contact us within 14 days for a full refund.

3. Accidental & Duplicate Purchases

Bought the same product twice, or checked out by accident? As long as the plugin license hasn't been activated (or the kit hasn't been downloaded), reach out within 14 days and we'll refund the duplicate in full.

4. If Something's Broken

If a product has a genuine technical problem — a plugin that won't install or authorize, a defect that makes it unusable in your setup — contact us and we'll work with you to fix it. If we can't resolve the problem within 14 days of your report, we'll refund you, even if the license has been activated. We're producers too; we're not interested in leaving you stuck with something that doesn't work.

5. How to Request a Refund

Email info@theatre.works with:

• Your order number
• The email address you used at checkout
• The product name
• A quick note on the reason (it helps us make things better)

Approved refunds go back to your original payment method, typically within 5–10 business days depending on your bank.

6. Your Statutory Rights

Nothing in this policy limits any non-waivable rights you may have under the consumer protection laws of your country or state. Where local law grants you broader rights for digital purchases, those rights apply.

7. Questions

Not sure whether your situation qualifies? Just ask — info@theatre.works. A human reads every message.